Billing and Refund Policy
This Billing and Refund Policy explains how paid plans, renewals, cancellation, and refund handling work for Navero.
1. Company Information
Navero App is a eenmanszaak registered in the Netherlands.
Registered address: Pompenburg 384, Rotterdam, the Netherlands.
KvK number: 99925451. VAT number: NL005418730B96.
2. Billing Model
Navero may offer monthly and yearly subscription plans. The applicable price, billing interval, and included features are shown at checkout.
Subscriptions renew automatically for the same billing period unless cancelled before the renewal date.
Web subscriptions, payments, invoicing, and related tax handling are processed through Paddle, which acts as merchant of record for those web orders.
After purchase, we or Paddle may send you a contract or order confirmation summarizing the plan, price, and billing interval.
Our website order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for those web orders. This means you purchase the web subscription from Paddle, but the product is licensed to you by us.
After purchase, Paddle may send you order, invoice, and receipt confirmations in electronic form.
Subscriptions purchased in the iOS app are processed by Apple through the App Store. Payment is charged to your Apple Account, Apple supplies the localized price and applicable tax presentation, and RevenueCat processes receipt and entitlement status for Navero.
3. Cancellation
You may cancel your subscription at any time through the provider that owns it. Web subscriptions are managed in Navero web settings or the Paddle billing portal. App Store subscriptions are managed in your Apple Account subscription settings.
Cancellation takes effect at the end of the current paid billing period. You keep access to the paid features until that period ends, and the subscription will then stop renewing.
Cancelling a subscription does not delete your account. Deleting your Navero account or removing the app does not cancel a Paddle or App Store subscription.
4. Refunds
For eligible web purchases, you can request a refund within 14 days of the original transaction date. Web refund requests made after 14 days are not eligible unless mandatory law requires otherwise.
Apple controls refunds for App Store purchases. Submit those requests directly to Apple; approval is governed by Apple's policies and applicable law, and Navero cannot issue an App Store refund directly.
If you believe you were charged in error, including for duplicate charges, contact support@navero.app.
5. Price Changes
We may change our subscription prices or plan features from time to time.
For existing paid subscriptions, any price change applies from a future billing cycle after any notice required by law or contract.
6. Contact
For billing or refund questions, contact Navero App at support@navero.app.